What to Expect
EXPECT THE BEST
You can either call or schedule an appointment online. A customer service specialist will ask questions about your problem and work with your schedule to set up a service call.
Upon scheduling an appointment, you will receive an email or text confirmation with the date and time of the appointment along with the technician’s name for your safety and security.
On the day of your appointment, you will receive a call and email with at least 30 minutes notice when your technician will be on the way. Please answer your phone, since we can’t send a technician until we confirm you will be home or have arranged other arrangements for the technician while you are away.
DURING YOUR SERVICE
Upon arrival, the technician will introduce themselves, provide two business cards, be in uniform and have a name badge ID visible for homeowner verification using a QR code. We respect you and your home. Our technicians always wear shoe covers and drop cloths to protect your floors and will leave their work area as clean or cleaner than they found it. We have guarantees that back it up!
When we first arrive, our technicians will first want to look at the situation with you and ask you questions about the problem. They also want to answer any questions you have.
After listening to you, our technicians will diagnose the problem and explain any options you have to repair or replace it.
We have upfront pricing, so they will give you the investment of each option, based on our flat rate pricing. Also, we always get your approval before we start any work. We want to avoid surprises and help you get your home running smoothly again in a friendly and professional way. It’s our pleasure to serve you!
AFTER PAYMENT OPTIONS
Most problems can be solved in one visit. Once we complete the work, you can pay our technician directly with a check or credit card. If you are authorizing work for a rental property, you also have the option of paying by phone with a customer service specialist.